Retourneren

Last updated: October 27, 2026

At ardeneclothing.ca, we offer 30-day free returns. You may request a return within 30 calendar days after receiving your items, and we cover the return shipping costs. This offer applies to purchases made through this website and is in addition to your rights under applicable consumer protection laws.

Requesting a return

Email [email protected] within 30 days of receiving the items you wish to return. Include your order number and identify the items. You may tell us why you are returning them, but a change-of-mind return does not require a fault or defect.

We will provide the return address and shipping instructions. Please contact us before posting: an address on the original parcel may not be the correct return address. Your request is assessed from the date you contact us, so a delay in our reply does not shorten your return window.

Free return shipping

We pay the return shipping costs for returns requested under our 30-day offer. Follow the shipping arrangements we provide so that the return can be sent at our expense. If you are asked to pay postage yourself, contact us to agree the reimbursement arrangements before sending the parcel.

We do not charge a restocking or return-processing fee under this offer. Keep your proof of postage and any tracking reference until the return has been resolved.

Preparing your items

For a change-of-mind return, please keep the items in their original condition, without wear beyond a reasonable inspection or try-on. Return supplied accessories and include tags and original packaging where possible. Pack the items securely and include your order reference so we can identify your return.

These handling instructions do not limit your legal rights where an item is faulty, damaged or not as described.

Damaged, faulty or incorrect items

Contact us if an item arrives damaged, is faulty, does not match its description or is different from the item ordered. Include your order number and describe the issue. Photographs may help us investigate, but they are not a condition of your legal rights.

We will explain the available remedy and arrange any necessary return at our expense. The 30-day change-of-mind period does not limit any longer period or additional remedy available under applicable law.

Refunds

After the returned items have been received and checked, we will refund the amount paid for those items and any associated taxes charged by us, unless applicable law requires reimbursement sooner. Refunds are normally made to the original payment method. We will inform you when your refund has been issued and comply with any applicable legal deadlines.

Your bank or payment provider may take additional time to display the credit. If an original delivery charge was paid, we will explain its refund treatment when arranging the return; any refund required by law will be included. No return shipping charge or restocking fee will be deducted from a refund under our 30-day free returns offer.

Exchanges and order cancellations

If you would like a different size, colour or item, contact us to check availability and the options for an exchange or a return followed by a new order.

To cancel an order before delivery, email us as soon as possible. We will check whether dispatch can be stopped. If the parcel has already been sent, we will explain the return process. Any separate cancellation rights available under applicable law remain unaffected.

Return and refund assistance

For help, email [email protected] with your order number and any return tracking reference. Please do not send full payment card numbers, security codes, passwords or banking verification codes.

This policy does not exclude or restrict mandatory consumer rights, including rights that apply in your Canadian province or territory. For related information, see our Shipping & Delivery, Payment Methods and Terms & Conditions pages.