Contáctanos

Our customer service team can help with products, orders, delivery, returns and payments made through ardeneclothing.ca.

Email: [email protected]

Order and delivery enquiries

Please include your order number and the email address used at checkout. If your question concerns a delivery, include the tracking reference, if available, and describe the issue. See our Shipping & Delivery page for further guidance.

To request an address correction or cancellation, contact us as soon as possible. We will check the status of your order and explain the options available. An order that has already been dispatched may need to be handled through our returns process.

Product and sizing questions

Send us the product name or a link to the item, together with the size, colour or other details you would like help with. Please review the product description and any available size guide before ordering.

Returns, damaged items and refunds

To arrange a return, email us with your order number and the items concerned. We will provide the appropriate return instructions and address. Please do not send items to an address on the original parcel without first checking the return instructions.

If an item arrives damaged, faulty or incorrect, describe the problem. Photographs may help us understand the issue, but they are not a condition of your legal rights. Our Returns & Refunds page explains the next steps.

Payments, privacy and website support

For a payment enquiry, include the order reference, transaction date and a brief description of the issue. If a page is not working, include its address and any error message.

For questions about your personal information, use the same email address and mention that your request concerns privacy. Please see our Política de privacidad.

Do not email passwords, full payment card numbers, card security codes, PINs or one-time banking codes. Remove sensitive information from any screenshots you send.