배송 안내

Last updated: October 27, 2026

This policy explains delivery for purchases made through ardeneclothing.ca. Please review the delivery information shown with your products and at checkout before placing an order.

Delivery destinations and charges

Enter a complete delivery address at checkout. If your destination cannot be accepted, or you need to confirm whether we can deliver to your address, contact [email protected] before ordering.

Delivery charges payable to us are included in the order total shown before you pay. Where free shipping is displayed for your order, no standard shipping charge is added. Any conditions attached to a delivery offer apply as stated with that offer.

Order preparation and delivery estimates

Order preparation begins after the necessary payment and order checks. Estimated delivery dates shown on the website are estimates, not guaranteed arrival dates. Availability, your destination, carrier schedules, holidays and customs processing can affect delivery.

If you need an item by a particular date, contact us before placing your order. If your order is delayed, please email us with your order number so we can check its status. Your rights under applicable consumer protection laws continue to apply, including rights relating to non-delivery or late delivery.

Dispatch and tracking

Keep the order confirmation sent to the email address you provided at checkout. When tracking information is available for your shipment, use the supplied reference or link to follow its progress. A new tracking reference may not show movement until the carrier has scanned the parcel.

If you cannot locate an order update, check your spam or junk folder and contact us for assistance. Some orders may arrive in separate parcels; please check the details of each shipment before reporting an item missing.

Address changes and missed deliveries

Please check your name, street address, unit number, city, province or region, postal code and country before paying. Contact us promptly if a correction is needed. Changes may not be possible after dispatch.

If a delivery attempt is unsuccessful, follow the carrier’s notice and contact us if you need help. If a parcel is returned to the sender, we will explain the available redelivery or refund options and any proposed charges before you agree to them.

Missing, damaged or incorrect items

If tracking shows delivery but you cannot find the parcel, check the carrier’s delivery notice and any recipient or safe location you authorised. Contact us if the parcel remains missing so we can investigate.

Tell us if your order arrives damaged, incomplete or with the wrong item. Include your order number and a description of the issue. Keep the packaging where practical while the issue is reviewed. See Returns & Refunds for further information.

Orders delivered outside Canada

Where an order is accepted for delivery outside Canada, customs clearance may affect its arrival date. Import duties, local taxes or carrier clearance fees may be assessed by the destination authorities or carrier. Do not assume these are included unless the order details expressly say so. Contact us before purchasing if the arrangements for your destination are unclear.

Delivery support

Email [email protected] with your order number and any tracking reference. We will help you check the delivery status and resolve issues with your order.