Options de paiement

Last updated: October 27, 2026

This page explains how to pay for an order on ardeneclothing.ca and how to get help with a payment.

Accepted payment methods

Credit and debit card payment is available through our online checkout. The payment options and supported card types actually presented at checkout or on the payment page determine what you can use for your order. Availability may depend on the currency, destination and payment provider.

Choose an available method and follow the payment instructions. You must be authorised to use the card or payment account. Your bank may ask you to approve the transaction in its app or complete an additional verification step.

Currency and order total

The website’s default currency is Canadian dollars (CAD). If you select another available country or currency, check the currency and final total shown at checkout before authorising payment. The order summary shows the items, discounts, delivery charges and any taxes charged by us for that order.

Your bank or payment provider may apply currency conversion charges or other fees under its agreement with you. These charges are set by your provider, not by ardeneclothing.ca.

Completing your payment

Check your billing details and order total before submitting the order. If checkout directs you to a payment page or bank verification screen, complete the steps there and wait for confirmation. Keep your order confirmation and payment reference for your records.

A pending transaction may be a temporary authorisation rather than a completed charge. The time it takes to release a pending authorisation is determined by your bank or payment provider.

Declined or interrupted payments

If a payment is declined, check your billing information, available funds and any authorisation request from your bank. Contact your card provider if you need the reason for a decline.

If checkout stops responding, or you are unsure whether a payment succeeded, check your order emails and payment account before trying again. Email [email protected] with your order reference, the date and a brief description so we can help check the status and avoid a duplicate order.

Refunds

Refunds are normally returned to the original payment method. Your bank or payment provider may need additional time to display the credit after a refund has been issued. The eligibility and process for a refund are set out in our Returns & Refunds policy.

Protecting your payment information

Enter payment information only through the checkout or payment provider’s payment process. Do not send full card numbers, security codes, PINs, passwords or one-time banking codes by email.

If you receive an unexpected payment request, contact us using Contactez-nous before taking action. Our Politique de confidentialité explains how personal information is handled.