Termos

Last updated: October 27, 2026

These Terms & Conditions apply to the use of www.ardeneclothing.ca and purchases made through this website. In these terms, “we”, “us” and “our” refer to the website operator, ardeneclothing.ca. You can contact us at [email protected].

Please read these terms and the policies linked below before ordering. Keep a copy of the terms and your order confirmation for your records. Nothing in these terms excludes or limits rights or remedies that cannot be waived under applicable law.

1. Using the website

You must have the legal capacity to enter into a purchase agreement and be authorised to use the payment method you provide. Please give accurate contact, billing and delivery information and keep your account credentials secure.

You must not use the website for fraud or unlawful activity, attempt to access another person’s account, introduce harmful software, or interfere with the website’s operation. Tell us promptly if you believe your account has been used without permission.

2. Products and availability

Review the description, selected size, colour, quantity and any relevant size guide before ordering. Photographs help illustrate products, but colour appearance can vary with your display. This does not affect your right to receive goods that match their description.

Availability can change. If an item cannot be supplied after you order, we will contact you about the affected item and available options. We will not substitute a different item without your agreement. Any payment for an item we cannot supply will be refunded.

3. Prices, currency and charges

Our default currency is Canadian dollars (CAD). Where another currency is available, the selected currency is shown on the website. Check the currency and total at checkout. The order summary sets out the product prices, discounts, delivery charges and any taxes charged by us.

A promotion is subject to the conditions stated with that offer. Any discount must be reflected in the order total before you submit payment. Bank currency conversion fees and charges imposed by destination authorities are addressed in our Payment Methods and Shipping & Delivery policies.

If we identify a material pricing or product-information error affecting your order, we will contact you to explain it and seek your agreement to any proposed change. We will not increase the amount charged without your agreement. If the order cannot proceed, any payment collected for the cancelled items will be refunded, subject always to applicable law.

4. Placing and managing an order

Review and correct your order details before submitting payment. After checkout, retain the confirmation and order number. Contact us if you do not receive confirmation or are unsure whether an order was received. A bank authorisation alone does not establish that an order or payment has completed.

Orders are subject to payment verification and product availability. If additional information is reasonably needed to process your order, we will contact you. We will explain any cancellation affecting an order and arrange a refund of amounts collected for items that will not be supplied.

To request a cancellation or amendment, email us as soon as possible. The options available depend on the order’s status; dispatch may prevent an address or item change. This does not restrict any cancellation right available under applicable consumer protection law.

5. Payment

Use a payment method presented during checkout and follow any payment provider or bank verification instructions. The amount authorised must match the order total you have reviewed. See Payment Methods for payment assistance, pending authorisations and refunds.

6. Delivery

Delivery arrangements are explained in our Shipping & Delivery policy. Please provide a complete address. Estimated delivery dates may be affected by your destination, carrier schedules, holidays and customs clearance.

If an order is late, missing, damaged or incorrect, contact us so we can investigate. An estimated date does not remove any legal right relating to delayed delivery or failure to supply an order.

7. Returns, refunds and consumer rights

Our Returns & Refunds policy explains our returns offer, how to request a return and how refunds are handled.

In addition to our returns offer, you may have rights under the consumer protection laws that apply to your purchase, including the laws of your province or territory in Canada. These may include rights concerning defective or misdescribed goods, missing required information, cancellation or non-delivery. Our policies do not replace, shorten or waive those rights, and contacting us does not prevent you from using other remedies available by law.

8. Personal information

Our Política de privacidade explains how personal information is collected, used and shared in connection with the website, orders and customer support. Do not send passwords or full payment credentials to customer service.

9. Website content and third-party services

Website text, images, designs, logos and other materials may be protected by intellectual property rights held by us or their respective owners. You may use the website for personal shopping and retain information needed for your purchases. Other use requires the rights holder’s permission unless permitted by law.

Links and payment services operated by third parties are subject to their own applicable terms and privacy notices. This does not remove any responsibility we have for your purchase under applicable law.

10. Service interruptions and responsibility

Website access may be interrupted by maintenance or technical problems. If an interruption affects an order or payment, contact us before submitting a duplicate order.

We remain responsible for obligations and liabilities imposed on us by applicable law. Nothing in these terms excludes liability that cannot legally be excluded, or limits any mandatory warranty, guarantee or consumer remedy.

11. Changes to these terms

Updates will be posted on this page with a revised date. The terms disclosed when you place an order apply to that order unless a change is required by law or you agree otherwise. A later website update does not retrospectively reduce your existing rights.

12. Questions and complaints

Email [email protected] with your order number, a description of the issue and the outcome you are seeking. We will review your enquiry and explain the next steps. You may also seek assistance from the consumer protection authority for your province or territory or use other remedies available under applicable law.